Shift Supervisor
The Shift Supervisor is responsible for ensuring that the shelter is appropriately staffed so that all residents, staff, and visitors are safe and secure during the assigned shift. The Shift Supervisor is also responsible for ensuring that the residents observe house rules and follow safety and security procedures.
Responsibilities
· Assist in the initial intake process in partnership with the Residential Aides.
· Assist clients with becoming familiar with the shelter and identifying clients with immediate service needs.
· Conduct patrols of the building's interior/exterior and perimeter and reports observations to Security Manager.
· Coordinate and conduct fire drills and emergency evacuations. Conduct roll call and roll call training as scheduled.
· Gather information requested for confidential investigations involving Residential Aides and Security Guards.
· Supervise, coach, and train Residential Aides and Security Guards.
· Complete performance evaluations for Residential Aides and Security Guards.
· Manage crises, inform the appropriate staff of actions, and provide follow-up.
· Routinely investigate all H.O.G.A.R.'s incidents, prepare incident reports, and provide appropriate information to the Program Director.
· Continuously observe all residents and develop the ability to recognize signs of substance abuse, child abuse, and criminal activity, and immediately advise the appropriate staff.
· Acquire an understanding of building features and potential problems.
· Review the daily logbook, school attendance, and visitor and resident sign-in logs.
· Patrol the shelter and maintain standing posts as needed.
· Conduct vertical patrols and report findings to the Security Manager.
· Visit multiple units and report incidents to the Security Manager and the Program Director.
· Attending program and agency staff meetings, house meetings, case conferences, and training sessions.
· Perform computerized client intakes and other reports on the D.H.S. database.
· Perform other related duties as assigned.
Essential Functions
· Must be able to observe CCTV cameras visually.
· Must be able to ascend/descend stairs in an 8-story building.
· Must be able to stand and sit for long periods.
· Must be able to lift and use a fire extinguisher.
Qualifications
· Commitment to H.O.G.A.R.'s mission, vision, and values.
· A high school diploma or G.E.D. requires some post-high school education or training, which is a plus.
· Two to three (2-3) years of experience in social services or a residential setting.
· One to two (1-2) years of supervisory experience.
· Valid N.Y.S. Security Guard License.
· Valid N.Y.S. Fire Safety License / F80 or F58.
· Maintain an updated certification in First Aid/C.P.R.
· Must be able to make clear decisions and handle situations reasonably.
· Must meet New York State Mandated Reporter training.
· Must interact effectively with the Win staff and client population.
· Must be able to work well under pressure and during stressful situations.
· Must be familiar with CCTV systems.
· Must be able to work effectively in a team environment.
· Must be willing and able to remain at post beyond regularly scheduled hours for appropriate relief, if necessary.
· Must work nights, weekends, and holidays as planned.
· Must communicate effectively in English (verbally and in writing).
· Bilingual - English/Spanish a plus.
Required Time on Project
· 3 FTE Shift Supervisor
· 35 hours weekly (including Saturdays, Sundays, and Holidays)
· On call 24/07
