Shift Supervisor
Location: Queens, NY
Pay Rate: $21.63/hour
Status: Non-Exempt (Hourly)
Reports To: Director of Operations / Program Director
Position Summary
The Shift Supervisor plays a critical role in maintaining the safety, security, and daily operations of a residential shelter facility. Working in close coordination with security staff, this position provides on-shift leadership and direction to Security Guards and Residence Workers to ensure a structured, safe, and supportive environment for clients and staff.
This role requires strong judgment, the ability to respond effectively to crisis situations, and a commitment to upholding safety protocols and operational standards in a fast-paced, client-facing setting.
Key Responsibilities
Responsibilities include, but are not limited to:
Provide on-site supervision and coordination of security personnel and collaborate with Residence Workers to ensure effective shift operations
Monitor clients, residential units, and facility grounds to ensure safety and security at all times
Screen and inspect all items entering the facility in accordance with established safety protocols
Respond to incidents and provide crisis prevention and intervention as necessary
Accurately document incidents, complaints, and client grievances in logbooks and formal reports
Maintain ongoing communication with program and social services staff regarding client-related concerns
Oversee entry logs to ensure all visitors and staff are properly recorded and accounted for
Monitor video surveillance systems and address any identified safety or security concerns
Ensure completion of assigned cleaning and operational tasks by program aides
Enforce compliance with all safety, health, and fire code policies and procedures
Identify and report safety hazards promptly to appropriate personnel
Assist clients by addressing questions, concerns, and conflicts in a professional and respectful manner
Support site operations by recommending process improvements to enhance efficiency and safety
Provide coverage for shifts as needed, including evenings, weekends, holidays, and occasional overnight coverage
Perform additional duties as assigned to support overall facility operations
Qualifications
High School Diploma or GED required
Prior experience in a shelter, residential, or similar human services setting preferred
Certifications & Requirements
Valid NYS Security Guard License required
F-80 Certificate of Fitness required
CPR and Basic First Aid certification required
Valid driver’s license preferred
Authorization to work in the United States
Employment is contingent upon the successful completion of a background check, in accordance with applicable laws
Working knowledge of Health Insurance Portability and Accountability Act (confidentiality standards)
Skills & Competencies
Ability to maintain professional boundaries in a client-facing environment
Strong leadership, communication, and interpersonal skills
Effective problem-solving and conflict resolution abilities
Sound judgment and decision-making in high-pressure situations
Ability to assess emergencies and respond quickly and appropriately
High level of integrity, accountability, and attention to detail
Bilingual (Spanish/English) strongly preferred
Physical Demands
Ability to stand or sit for extended periods (8–10 hours)
Frequent walking, bending, and lifting
Ability to navigate stairs regularly and respond quickly in emergency situations
Ability to travel between assigned sites, as needed
Work Environment
Work is performed in a residential shelter and office environment
Position requires flexibility to work evenings, weekends, holidays, and occasional overnight shifts
May involve responding to urgent situations outside of standard working hours
Equal Employment Opportunity Statement
We are an Equal Opportunity Employer and are committed to maintaining a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, gender identity or expression, sexual orientation, marital status, veteran status, or any other protected characteristic in accordance with applicable federal, state, and local laws, including Title VII of the Civil Rights Act.
