Specialty Case Manager

Urban Health Plan • Remote (US) • 2w ago

Position Summary:The Specialty Case Manager (Bilingual Spanish/English) will be a member of our Social Services department, working to support patients at our Flagship location El Nuevo San Juan Health Center in the Bronx, NY. The Specialty Case Manager position is essential to ensuring continuity, quality, and accessibility of care for patients with complex healthcare needs. This role supports patients by coordinating home care services, providing documentation and correspondence assistance, facilitating access to medical transportation and community resources, and serving as a patient advocate. The position strengthens care coordination, reduces barriers to services, and helps to improve patient outcomes. This role emphasizes support services within our PCU clinic, which provides comprehensive HIV health services. Key Duties:Provides case management assistance to patients, including special populations. Case management assistance includes general and specialized screenings, assessments, advocacy, and referrals to internal and external services as needed. Obtains specifics resources that are required to improve patient health. Including but not limited to: Medical Durable Equipment, M11Q/Home Care Applications, Medical Transportation Requests, and other resources requested by provider. Generate letters for patients related to diagnosis, request for changes, and support services. Assists patients by completion prior authorizations for special medications. Provides resources for patients such as food pantries, nutrition information, housing resources, legal resources, DV programs, and health insurance assistance. Conducts intake and creates and updates patient charts. As part of intake, completes patient assessments to include screening for psycho-social and nutritional problems, and learning needs and provides appropriate referrals to case manager, LCSW, nutritionist, etc. as needed. Assure that patients in crisis are immediately assessed by a provider or LCSW. Serves as an advocate and networking-professional to connect patients with services that are catered to their needs. Other related duties as assigned.

Minimum Qualifications:Bachelor's Degree in Social Work, Psychology, Human Services, or related field of study; Entry level. Bilingual Spanish/English, required. Team-player and willing to go the extra mile to support patients in our care. Proficiency with Microsoft Office. Ability to thrive in either an onsite or remote environment. Commitment to excellence and to providing quality service to patients. Work Environment Type, Location, and Schedule:HYBRID, Tuesdays through Saturdays 8:00 a.m. to 5:00 p.m. with Sunday and Monday OFF. Saturday shift is a fully remote/work from home. Tuesdays through Fridays are stationed onsite.Compensation: $45,560 per annum based on 40 hours per week
As a full time associate at Urban Health Plan, you'll enjoy:Fully funded Health Insurance for you/73.5% funded Health Insurance for your family Dental, Vision, and prescription Coverage 401(k) Retirement Savings (including 3% annual employer contribution) Comprehensive time off including paid vacation, personal time, sick time, and paid holidays (including your birthday!) Flex Spending Accounts (Health care, Dependent Care, and Commuter Benefits) Entertainment Discount Programs Employee Assistant Programs Eligibility to apply for Public Service Loan Forgiveness Program (PSLF) Fitness Discounts and Perks through our medical plan $50,000 term life Insurance *Pet Insurance

About Urban Health Plan: At Urban Health Plan (UHP) our mission is to continuously improve the health of communities and the quality of life of the people we serve by providing affordable, comprehensive, quality, primary and specialty health care and by assuring the performance and advancement of innovative best practices. At UHP, our commitment to provide patient-centered, holistic, quality health care, is part of a tradition started by our founder, Dr. Richard Izquierdo, 50 years ago. That tradition continues today by promoting excellence in everything that we do.UHP is an equal opportunity employer. M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, gender expression, national origin/ancestry, citizenship status, disability, age, marital or family status, and military or veteran status.

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