Case Manager
The Case Manager is responsible for case management services for clients in transitional housing. The Case Manager will have an assigned caseload of 25 cases. He/She will be responsible for successfully integrating each client's housing and employment goals and ensuring compliance with Win's contractual requirements with outside Funders.
Responsibilities
· Commits to using evidence-based practices (E.B.P.), Motivational Interviewing (MI), Trauma-Informed Care (T.I.C.), critical time intervention, and boundary setting to help clients achieve their goals.
· Must be able to conduct and complete an initial assessment of all the clients within 48 hours of arrival at the facility, such as Case Assessment Form, Initial Service Plan, and all initial intake documentation.
· Initiate referrals for necessary emergency services.
· Initiate/complete intake information (CARES data entry and supporting documentation) in the Uniform Client Chart.
· Ensures CARES data and supporting documents are printed and filed in designated sections in the client's chart.
· Conduct orientations with clients and review the facility rules, clients' rights, and responsibilities, grievance/complaint process, emergency disaster procedures, etc.
· Assist clients with the transition to assigned residential units and housekeeping items.
· Provide comprehensive case management, including crisis intervention, counseling, and other appropriate support services.
· Commit to using Evidence-Based Practices (E.B.P.), strength-based case management, motivational interviewing, trauma-informed care, critical time intervention, boundary setting, and cultural reflexivity to help clients achieve their goals.
· Must be able to develop an Independent Living Plan (I.L.P.) for each client, which will define the client's goals in conjunction with the transitional housing income building specialists housing specialists, track progress against goals, make modifications, and ensure compliance with the I.L.P.
· Provide hands-on training, coaching, and support to clients, and help create opportunities for practicing skills to enable clients to achieve their I.L.P. goals.
· Ensure clients understand and work towards meeting their responsibilities as outlined in the Client Acknowledgment Responsibility Form (C.A.R.F.).
· Maintain client data in the Uniform Client Chart.
· Ensure the CARES data entry and supporting documentation are always complete, accurate, and current.
.· Assist clients in obtaining income and public benefits (i.e., Public Assistance, S.S.I., etc.).
· Establish and refer clients to appropriate medical and mental health services, education/job training programs, legal and advocacy services, and other community resources.
· Must track referrals and follow up on each client's progress.
· Assess the job readiness of clients.
· Perform timely and accurate input of all required client information in the Uniform Client Chart, ensuring compliance with O.T.D.A. regulatory and D.H.S. contractual requirements. Collaborate with the Housing Coordinators to ensure clients are compliant in seeking permanent housing.
· Attend shelter meetings, agency-wide meetings, and staff training (onsite and offsite) as directed by the supervisor.
· Must work evenings, one Saturday each month, and holidays as scheduled.
· Prepare all mandated reporting as the supervisor, contract, and funding agencies require.
· Conduct weekly client unit inspections and review findings with the client and supervisor.
· Perform other related duties as needed.
Essential Functions
· Must be able to ascend/descend stairs in the assigned building.
· Must escort clients to appointments as needed, including apartment viewings.
Qualification
· Must be committed to H.O.G.A.R.'s mission, vision, and values.
· Bachelor's degree in social work or a related field is required.
· One (1) year of social service experience or approved equivalent.
· Familiarities with E.B.P., such as strength-based case management, motivational interviewing, trauma-informed care, critical time intervention, boundary setting, and cultural reflexivity preferred.
· Familiarity with entitlement systems and procedures is preferred.
· Experience with standardized assessment tools preferred.
· Excellent organizational, written, and verbal communication skills are preferred.
· Ability to work effectively in a team environment.
· Computer skills and knowledge of CARES are a plus.
· Bilingual – English/Spanish proficiency a plus. Required Time on the Project
· 3 FTE Case Manager
· 35 hours weekly (may include a Saturday and Sunday)
· On call 24/07
